All bookings must be made directly with Mekong River Cruises or our associated travel partners.
A confirmed reservation will be given to the guest or booking agent providing the requires deposit; all other reservations are in danger of cancellation.
Travel Partners are not allowed to offer clients the cruises for an amount below the official Rack rates.
For group bookings, a rooming list must be provided at least two weeks prior to the group’s arrival.
Rates are subject to change without prior notice. The confirmed rates are based on average prices for fuel and other costs (such as currency exchange rates, e.g.). Should these purchase costs rise by more than 10 %, Mekong River Cruises is authorized to impose a supplement commensurate with the rise in cost even after the confirmation of the original rate was sent to the customer.
Mekong River Cruises reserves the right to cancel a cruise departure until at latest 4 weeks before embarkation if less reservation than the applicable minimum number of passengers are made. In such a case all payments are refunded by Mekong River Cruises.
Individual and small group bookings payment conditions
A 30 % deposit is required in order to make a booking. The full payment must be settled 30 days before the start of the cruise. Failure will result in cancellation of the booking.
Mekong River Cruises reserves the right to charge interest of 5 % per month on overdue bills.
Mekong River Cruises does not take responsibilities for bank surcharges for international transactions. If applicable, the sender of the money will pay his bank surcharges, MRC its bank surcharges.
Our bank details will be advised upon confirmation of your reservation. Payments from overseas shall be done by telegraphic transfer. Credit Card payment is accepted too – in this case an additional 3% of the invoicing amount is required as bank fee.
Individual and small group bookings cancellation policies
Cancellation before 120 days prior to the start of the cruise: 30 % of the total rate
Between 120 and 61 days prior to the start of the cruise: 50 % of the total rate
Between 60 and 30 days prior to the start of the cruise: 70 % of the total rate
Less than 30 days prior to the start of the cruise: 90 % of the total rate